International Journal of Business, Economics and Management

Published by: PAK Publishing Group
Online ISSN: 2312-0916
Print ISSN: 2312-5772
Total Citation: 35

No. 1

The Effect of Personal Factors on the Customer Rating of the Quality of Services of the Islamic Banks Operating in the Syrian Coast

Pages: 16-25
Find References

Finding References


The Effect of Personal Factors on the Customer Rating of the Quality of Services of the Islamic Banks Operating in the Syrian Coast

Search :
Google Scholor
Search :
Microsoft Academic Search
Cite

DOI: 10.18488/journal.62/2017.4.1/62.1.16.25

Mona L. Bittar

Export to    BibTeX   |   EndNote   |   RIS

  1. Akhtar, A. and A. Zaheer, 2014. Service quality dimensions of islamic banks: A scale development approach. Global Journal of Management and Business Research, 14(5): 10- 20. View at Google Scholar 
  2. Al- Wadi, M., A. Nazzal and H. Samhan, 2010. Total quality in the banking department. Jordan: Dar Al Safa for Publication and Distribution.
  3. Al-Sayyed, N., T. Suifan and A. Alawneh, 2015. Exploring the effect of perceived service quality on customers satisfaction: A study of banking sector in Jordan. Journal of Management Research, 7(1): 122-138. View at Google Scholar | View at Publisher
  4. Al-Taleb, S., 2003. Measure the quality of islamic banking in Jordan (Field) analytical study. Economic Journal Folder, 2(2): 236-263.
  5. Ali, F. and Y. Zhou, 2013. An assessment of the perceived service quality: Comparison of islamic and conventional banks at Pakistan. International Journal of Innovation and Business Strategy, 2(August): 45- 58. View at Google Scholar 
  6. Dusuki, A. and N. Abdullah, 2007. Why do Malaysian customers patronize islamic banks? International Journal of Bank Marketing, 25(3): 142-160. View at Google Scholar | View at Publisher
  7. Gronroos, C., 1984. A service quality model and its marketing implications. European Journal of Market, 18(4): 36- 44. View at Google Scholar | View at Publisher
  8. Hammoud, N., 2016. Measuring the quality of islamic banks services and its impact on customers satisfaction. Master's Thesis,Tishreen University: Syria.
  9. Idrees, T.M. and A.-D. Jamal, 2005. Organizational behavior theories and models and practical application of behavior management in the organization. Egypt: Dar Al Jamiea for Publication and Distribution.
  10. Jabnoun, N. and A. Khalifa, 2005. A customized measure of service quality in the UAE. Managing Service Quality Research, 15(4): 374 - 388. View at Google Scholar | View at Publisher
  11. Kotler, P. and G. Armsrong, 2012. Principle of marketing. 14th Edn., USA: Prentice Hall.
  12. Nourallah, M., 2013. Evaluation of banking service quality at Syrian banks. PhD Dissertation. Business Department, Faculty of Economic, Tishreen University: Syria.
  13. Othman, A. and L. Owen, 2001. Adopting and measuring customer service quality (SQ) in islamic banks: A case study in Kuwait finance house. International Journal of Islamic Financial Services, 3(1): 1- 26. View at Google Scholar 
  14. Parasuraman, A., V. Zaithaml and L. Berry, 1985. A conceptual model of service quality and its implication for future research. Journal of Marketing, 49(4): 41-50. View at Google Scholar | View at Publisher
  15. Sabei, S., 2014. Measure the quality of Islamic banking services from the customer perspective (Study Empirical Some Saudi Islamic Banks). Journal of Najran For Research, 8(10): 50- 75.
  16. Saeidipour, B., T. Vatandost and P. Akbari, 2012. Study the effects of development of electronic banking on customer satisfaction levels by using Kano model (Case Study: Refah Bank of Kermanshah, Iran). International Research Journal of Applied and Basic Sciences, 3(5): 950-960. View at Google Scholar 
  17. Zhang, Y., 2013. Measuring service quality of online banking In China. Master's Thesis. Department of Information Service Economy, School of Business, Aalto University: China.
No any video found for this article.
(2017). The Effect of Personal Factors on the Customer Rating of the Quality of Services of the Islamic Banks Operating in the Syrian Coast. International Journal of Business, Economics and Management, 4(1): 16-25. DOI: 10.18488/journal.62/2017.4.1/62.1.16.25
This research aims at identifying with the customers’ evaluation of the quality of services in Islamic banks branches in the Syrian coast (the cities of Latakia and Tartous). As well as knowing the impact of personal factors (gender, age, scientific qualification, income, name of the bank) on this Assessment. In order to achieve this objective, data were collected through a questionnaire designed by Jabnoun and Khalifa (2005). Descriptive statistics has been used to determine the level of the assessment. In order to find out the impact of personal factors on the evaluation & services quality, the analysis of variance test, “Anova test”, has been used. The research found that the customers’ evaluation of services in the studied branches was average in general, and there is no statistically significant impact of the personal variables on the customers’ evaluation of the quality of the studied branches.

Contribution/ Originality
The study documents the measurement of services quality in branches of Islamic banks in Syrian coast which helps comparing between the level of their services and identifying with the impact of customers’ personal factors on their evaluation which enables the bank to make its services suit customers.

Impact of FDI on Environmental Quality of China

Pages: 1-15
Find References

Finding References


Impact of FDI on Environmental Quality of China

Search :
Google Scholor
Search :
Microsoft Academic Search
Cite

DOI: 10.18488/journal.62/2017.4.1/62.1.1.15

Ahmad Zomorrodi , Xiaoyan Zhou

Export to    BibTeX   |   EndNote   |   RIS

  1. Acharyya, J., 2009. FDI, growth and the environment: Evidence rom India on CO2 emission during the last two decades. Journal of Economic Development, 34(1): 43.View at Google Scholar 
  2. Adi, A. and E. Adimani, 2014. Effect of foreign direct investment on China economic growth: A Granger causality approach. IOSR Journal of Economics and Finance, 2(4): 56–63.View at Publisher
  3. Asghari, M., S. Ashrafi and N.H. Centre, 2014. FDI effects on economic growth : The role of natural resource and environmental policy. Topics in Middle Eastern and African Economies, 16(2): 85–104.
  4. Cole, M.A., R.J.R. Elliott and J. Zhang, 2011. Growth, foreign direct investment, and the environment: Evidence from Chinese cities. Journal of Regional Science, 51(1): 121–138. View at Google Scholar | View at Publisher
  5. Dean, J.M., M.E. Lovely and H. Wang, 2009. Are foreign investors attracted to weak environmental regulations? Evaluating the evidence from China. Journal of Development Economics, 90(1): 1–13.View at Google Scholar | View at Publisher
  6. Frankel, J.A. and A.K. Rose, 2005. Is trade good or bad for the environment? Sorting out the causality. Review of Economics and Statistics, 87(1): 85–91. View at Google Scholar | View at Publisher
  7. Fu, X. and J. Zhang, 2011. Technology transfer, indigenous innovation and leapfrogging in green technology: The solar-PV industry in China and India. Journal of Chinese Economic & Business Studies, 9(4): 329-347.View at Google Scholar | View at Publisher
  8. Ganioglu, A. and Y. Cihan, 2015. Domestic savings-investment gap and growth: A cross-country panel study. Central Bank Review, 15(1): 39.View at Google Scholar 
  9. Guoming, X., Z. Cheng, Z. Yangui, J.X. Zhan and G. Shunqi, 1999. The interface between foreign direct investment and the environment: The case of China. China: Copenhagen Business School.
  10. Hakimipour, N. and M. Damakeshideh, 2013. The impact of Fdi on environmental resources in selected countries (Non- OECD). International Journal of Research and Reviews in Applied Sciences, 17(November): 111-0115.
  11. He, J., 2011. Environmental impacts of international trade: The case of industrial emission of Sulfur Dioxide ( SO2 ) in Chinese Provinces Jie He. Université d’Auvergne. Retrived from https://hal.inria.fr/file/index/docid/564699/filename/2005.06.pdf.
  12. Hornberger, K., J. Battat and P. Kusek, 2011. Attracting FDI: How much does investment climate matter? View point a publication of the world bank group. Washington, DC: The World Bank Group.
  13. Jinjin, T. and X. Qing, 2003. An empirical study on the effect of FDI inflows on China’s environmental quality. Shandong University of Finance.
  14. Kheder, B.S., 2006. Foreign direct investment and environmental regulation: A panel-data comparative analysis. Paris Cedex: Université of Paris.
  15. Lan, J., M. Kakinaka and X. Huang, 2012. Foreign direct investment, human capital and environmental pollution in China. Environmental and Resource Economics, 51(2): 255–275.View at Google Scholar | View at Publisher
  16. Liang, F.H., 2006. Does foreign direct investment harm the host country’s environment ? Evidence from China. Berkeley: Haas School of Business.
  17. Morrison, W.M., 2014. China’s economic rise: History, trends, challenges, and implications for the United States China’s economicrise: History,trends,challenges,and implications for the United States. Retrived from http://www.eldis.org/go/home&id=69029&type=Document#.WEJoErn3Njg.
  18. Rivera, J. and C.H. Oh, 2013. Environmental regulations and multinational corporations’ foreign market entry investments. Policy Studies Journal, 41(2): 243–272. View at Google Scholar | View at Publisher
  19. Romančíková, E. and J. Mikócziová, 2011. Environmental aspects of the globalization process. Copyright© 2011 Pro Global Science Association: 142.View at Google Scholar 
  20. Shen, J., 2008. Trade liberalization and environmental degradation in China. Applied Economics, 40(8): 997–1004. View at Google Scholar | View at Publisher
  21. Shujing, Y., 2014. The comprehensive influence of FDI considering environmental regulation. School of Economic &Management, Southeast University. Retrived from https://www.rse.anu.edu.au/media/772511/Shujing-Yue.pdf.
  22. Stern, D.I., 2004. The environmental Kuznets curve (EKC): A logistic curve? Applied Economics Letters, 11(7): 449–452. View at Google Scholar | View at Publisher
  23. UNTCAD, 2015. World investment report: Reforming international investment governance. New York and Geneva. Retrived from http://unctad.org/en/PublicationsLibrary/wir2015_en.pdf.
  24. Wan-Ping, Y., Y. Yang and X. Jie, 2008. The impact of foreign trade and FDI on environmental pollution. China-USA Business Review, 7(12): 1–11.View at Google Scholar 
  25. Wang, S.X., Y.B. Fu and Z.G. Zhang, 2015. Population growth and the environmental Kuznets curve. China Economic Review, 36: 146-16.View at Publisher
  26. Wang, Y., 2010. The analysis on environmental effect of logistics industry FDI. iBusiness, 02(04): 300 – 304.View at Publisher
  27. Yang, J. and Y. Wang, 2016. FDI and environmental pollution nexus in China. China: Lund University.
  28. Zhang, J., 2008. Foreign direct investment, governance, and the environment in China: Regional dimension. University of Birmingham (P.hD Thesis).
  29. Zilinske, A., 2010. Negative and postive effects of foreign direct investment. Economics and Management.View at Google Scholar 
No any video found for this article.
(2017). Impact of FDI on Environmental Quality of China. International Journal of Business, Economics and Management, 4(1): 1-15. DOI: 10.18488/journal.62/2017.4.1/62.1.1.15
Considering the case of China the present study necessitates to highlight the environment quality of the country in the wake of increasing trends of FDI. This study attempts to present both the empirical as well as technical approach to explain the consequences of FDI and factors in relation to environments. In this study critical review of the empirical studies on the subject has been presented and following that cross years and province study among Chinese provinces was done by using time series and panel data regression to define the significance of environment quality in terms of sulphur dioxide emission and water pollutants emission due to increased FDI. Time period considered was 2003-2014. Lastly, the impact of foreign direct investment on the environmental degradation was analyzed by dividing the provinces of China in four economic regions, namely the east, center, west and North East region.  The results from the analysis revealed a significant, but weak positive relation between FDI and sulphur dioxide, however, rejected the association of water pollutant emission with same. On the aggregate level as well, panel data analysis throws similar relation of all provinces in the analysis. Lastly, in case of cross region analysis, the eastern region has been encountered as contributing towards water emission only, where center, northeast and west region as contributing towards both water waste and sulphur mission. This study suggests that uniform environmental regulation in all the regions, focusing on foreign firms which use latest technology to reduce both the emission of air and water pollution and strengthening the legal system and market mechanism of property rights protection can be helpful to reduce and control environmental problems in China.

Contribution/ Originality
This study is one of very few studies which have investigated impact of FDI in the environmental degradation deeply by originating new control variables .The earlier studies focus only on air pollution or water pollution and very few studies has taken both indicators for this impact.